​Property Care VIC Pty Ltd ("Property Care VIC", "we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website www.propertycarevic.com.au, contact us, or use our services.

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1. Information We Collect

We may collect personal information including:

• Name

• Email address

• Telephone number

• Property address

• Billing and payment information

• Service enquiry details

• Information provided through contact forms

• Communications between you and us

• Website usage information through cookies and analytics tools

• We collect only information that is reasonably necessary for our business activities and the services we provide.

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2. How We Collect Information

We may collect information when you:

• Submit an enquiry through our website

• Request a quote

• Book our services

• Contact us by phone, email, or online forms

• Subscribe to newsletters or marketing communications

• Interact with our website

We may also collect technical information automatically, such as:

• IP address

• Browser type

• Device information

• Pages visited

• Date and time of visits

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3. How We Use Your Information

We use your personal information to:

• Respond to enquiries

• Provide quotes and services

• Manage bookings and customer relationships

• Process payments

• Improve our website and services

• Send service-related communications

• Conduct internal administration and record keeping

• Comply with legal obligations

• Send marketing communications where permitted by law

• You may opt out of marketing communications at any time.

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4. Disclosure of Personal Information

We may disclose personal information to:

• Employees and contractors involved in delivering services

• Payment processing providers

• IT service providers and website hosting providers

• Professional advisers such as accountants and lawyers

• Government agencies where required by law

• We do not sell personal information to third parties.

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5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience and analyse website performance.

Cookies may collect information about:

• Website traffic

• User preferences

• Pages visited

• Session information

You can disable cookies through your browser settings; however, some website features may not function correctly.

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6. Security of Personal Information

We take reasonable steps to protect personal information from:

• Unauthorised access

• Misuse

• Loss

• Disclosure

• Alteration

Security measures may include secure hosting environments, password protection, access controls, and encrypted communications where appropriate.

While we take reasonable precautions, no method of internet transmission or electronic storage is completely secure.

 

7. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated. To make a request, please contact us using the details below.

We may require identity verification before processing requests.

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8. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, policies, or content of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

 

9. Overseas Disclosure

Some service providers we use, such as cloud storage or website service providers, may store data outside Australia.

Where personal information is transferred overseas, we take reasonable steps to ensure it is handled in accordance with Australian privacy requirements.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with the revised effective date.

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11. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or our handling of personal information, please contact us:

Property Care VIC Pty Ltd
Website: https://propertycarevic.com.au
Email: info@propertycarevic.com.au
Phone: 0449 799 720
Address: PO BOX 5119, KEW, VIC 3101

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at:

Website: https://www.oaic.gov.au

Effective Date: 21/08/2026